- Provide technical support in the use of personal computers, specialized software and technology for mainframes, operating a multi-platform environment or a complex computer environment, or monitoring production scheduling, execution, and successful completion of production jobs- Setting up and configuring desktop computers, peripherals, and accounts that determine the level of security- Install software and install and repair hardware and peripherals- Test programs- Troubleshoot and diagnose issues, implement corrective action procedures, and/or escalate to other technical resources as appropriate

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