Operation Manager

[Bayan]

Manager Responsibilities- Utilize existing business-building tools and programs to increase sales, increase customer count, and retain customers.- Meet or exceed minimum productivity requirements as established by the company.- Promote and sell services and products, including recommending and selling additional services and retail products that will enhance and improve the customer’s image and increase customer satisfaction with services performed.- Develop and maintain local business relationships.- Maintain a professional appearance and a positive attitude- Manage inventory and control expenses.- Create weekly shop schedules and direct changes using available scheduling and forecasting tools to ensure acceptable wait times and achieve payroll goals.- Correctly charge for services rendered and products purchased, including proper discounting according to company policy.- Effectively control shop operating costs such as supply and retail inventory, utilities, and maintenance costs.- Safeguard company assets. Audit shop to ensure employees charge correctly for services and products.- Lead and develop a team.- Recruit, interview, hire and retain staff.- Motivate the team creating a positive work environment.- Train and provide guidance to employees on the use of all business operating systems including, but not limited to, point-of-sale systems.- Train and provide guidance to employees on proper techniques for services offered.- Set clear goals and objectives for the team, measure performance, and provide guidance to the team through regular communications to meet those goals.- Document important conversations, incidents, and goals.- Approve time off and schedule employees according to forecasting requirements.- Discipline and terminate staff when appropriate with guidance from your human resources company.

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